Hospital Policies

Appointments

All appointments are scheduled in advance to allow ample time for each visit and scheduled surgical procedures. Emergency cases do receive top priority, which may cause an occasional delay. Please note that we make a sincere attempt to see each client on time.

If you are new to our office, please arrive 10-15 minutes prior to your scheduled appointment to fill out new client/patient paperwork. Our new client form may be downloaded from our website to allow you to complete it ahead of your visit.

Under certain circumstances, we do allow patients to be admitted into the clinic for the day to allow for examination and diagnostic work-up instead of scheduling an outpatient appointment with the veterinarian. We may assess a day boarding charge for this service.

For the safety of our patients, we ask that all pets be restrained on a leash or placed in a pet carrier before exiting your car and entering the clinic.

Return Policy

We have a no return policy on medications,

We regret that we are unable to accept returns or issue refunds on prescription drugs, non-prescription medications, health care products, aids or devices that have been provided to you. No veterinarian, technician nor other supporting staff member can accept any product for resale or reuse.

We are unable to accept resell these products once it has left the premises, even if it is in a tamper-proof container and has never been opened. This is because we cannot be certain that the medication or product stayed at its proper storage temperature. If we were to re-dispense these medications and it caused a reaction, the clinic would be held liable and not the manufacturer.

Local charities may accept donations of medication. Some rescues will only take unused, non-expired items while others are happy with opened, non-expired items. We do work with several local charities, and we try to get your donation to the ones most in need.

Please do not dispose of expired medication on your own. Septic tank systems and municipal sewage/water treatment facilities cannot handle pharmaceutical contamination. It can pollute rivers, streams, groundwater, drinking water, and affect us and wildlife. Bring your expired medications/products to any clinic or human pharmacy for proper disposal.